Refund Policy

Effective Date: 20 July 2025

Company Name: WEBWAVE LTD

Company Number: 16615840

Registered Office Address: Unit 4, Storm 12 Plaza Shopping Centre, 54 St Mary’s Rd, Southampton, United Kingdom, SO140BH

Website: https://webswavee.com/

Contact Email: contact@webswavee.com

1. Overview

WEBWAVE LTD provides digital products, including downloadable website templates and design packs. All products are delivered electronically and instantly upon successful payment.

Due to the nature of digital products, all sales are generally final, subject to the limited exceptions outlined below.

2. Digital Delivery & Access

Products are delivered immediately after checkout via download or account access. Once a product has been accessed or downloaded, it is considered delivered and used. Customers are responsible for ensuring compatibility before purchase.

3. Refund Eligibility

Refunds may be considered only in the following limited circumstances: Technical delivery failure: If a customer is unable to access or download the purchased product due to a verified technical issue on our side and we are unable to resolve it within a reasonable timeframe. Duplicate payment: If a customer is charged more than once for the same transaction due to a processing error. All refund requests are reviewed on a case-by-case basis.

4. Non-Refundable Situations

Refunds will not be issued in the following cases: Change of mind or personal preference Accidental purchases Lack of technical knowledge or incompatibility Failure to read product descriptions prior to purchase Once digital files have been accessed or downloaded Subscription renewals that were not cancelled before the renewal date

5. Subscriptions & Recurring Payments

Some products or services may be offered on a subscription basis, providing ongoing access to digital content, updates, or support. Subscription terms, pricing, and billing frequency are clearly displayed at checkout. Subscriptions auto-renew unless cancelled before the next billing cycle. Customers may cancel at any time to prevent future charges. No refunds are provided for subscription periods already billed.

6. Requesting a Refund

To request a refund (where eligible), please contact us at contact@webswavee.com within 7 days of purchase, providing:

Full name and contact details

Order ID or transaction reference

Reason for the request

Approved refunds are processed to the original payment method within 5–10 business days, depending on the payment provider.

7. Chargebacks & Dispute Resolution

We strongly encourage customers to contact us before initiating a chargeback. Our support team is committed to resolving issues promptly and fairly.

Unwarranted chargebacks may result in suspension of access to our services.

8. Contact Information

For questions regarding this Refund Policy, please contact:

📧 Email: contact@webswavee.com
🌐 Website: https://webswavee.com/